Technical Support Specialist Consumables at WatersOverview
Waters, the world’s leading specialty measurement company that cares about inclusion and diversity is seeking for a European Consumable Technical Support Specialist.
You will be working as part of a multicultural, close-knit team of highly-trained world-class chromatography experts, providing telephone/e-mail support for Waters European customers, and internal personnel who require technical assistance.
- Provide technical assistance via the telephone/e-mail to Waters Corporation customers, potential customers, and Waters employees in the following areas: product information, troubleshooting, and applications support with respect to Waters - Consumable products (LC columns (HPLC, UHPLC or UPLC), sample preparation devices, analytical standards & reagents, and associated items.
- Evaluate product quality or customer satisfaction issues to determine whether the problem is product, application, or user related. Initiate the